{"id":2984,"date":"2020-08-01T16:53:00","date_gmt":"2020-08-01T14:53:00","guid":{"rendered":"https:\/\/catuslaw.com\/blog\/compliance-management-folge-8-kommunikation-training-und-beratung\/"},"modified":"2022-02-28T10:43:13","modified_gmt":"2022-02-28T09:43:13","slug":"compliance-management-episode-8-communication-training-and-consulting","status":"publish","type":"post","link":"https:\/\/catuslaw.com\/en\/blog\/compliance-management-episode-8-communication-training-and-consulting\/","title":{"rendered":"Compliance Management Episode 8: Communication, Training and Consulting"},"content":{"rendered":"\n<!-- Block-Wrapper Anfang -->\n<div id=\"header-1col-block_60d45a7c2f149\" class=\"block block--header-1col\" >\n  <div class=\" block__inner block__inner--header-1col \">\n<!-- \/Block-Wrapper Anfang -->\n\n    <div class=\"container\">\n      <div class=\"content row\">\n        <div class=\"col-12\">\n\n          \n\n  <div class=\"content__modul content__img content__img--quer\">\n    <img decoding=\"async\" src=\"https:\/\/catuslaw.com\/wp-content\/uploads\/2021\/06\/12-month-compliance-challenge-folge-8-kommunikation-training-beratung-aspect-ratio-3-2-1.jpg\">\n      <\/div>\n\n\n        <\/div>\n      <\/div>\n    <\/div>\n\n\n<!-- Block-Wrapper Ende -->\n  <\/div><!-- .block__inner -->\n<\/div><!-- .block -->\n<!-- \/Block-Wrapper Ende -->\n\n\n\n\n  <style type=\"text\/css\">\n    \/* H\u00f6he *\/\n    #header-1col-block_60d45a7c2f149 .block__inner--header-1col{\n              min-height: 50vh;\n          }\n\n    \n    \n    \n    \n    \n    \/* Hintergrundbild *\/\n    \n    \/* Navigationshintergrund und Verlauf *\/\n    \n    \/* Block-Einstellungen *\/\n    #header-1col-block_60d45a7c2f149{      background-color: #FFFFFF;          }                  <\/style>\n\n\n\n<!-- Block-Wrapper Anfang -->\n<div id=\"content-1col-block_60d45a9d2f14c\" class=\"block block--content-1col pt-3 pb-0   \">\n  <div class=\"block__inner block__inner--content-1col container \">\n    <!-- \/Block-Wrapper Anfang -->\n\n        <div class=\"row\">\n                    <div class=\"col-12\">\n          \n          \n            \n<div class=\"content__modul content__text\">\n  <h2>Compliance Management<br \/>\nEpisode 8: Communication, Training and Consulting<\/h2>\n<p>Compliance officers generally see informing employees about relevant compliance topics and providing training appropriate to the risks involved as an important and urgent task. And they\u2019re right. <span class=\"marginalia\">The Compliance Officer is always well-advised to communicate and explain important matters, keeping compliance front and center among employees.<\/span><\/p>\n<\/div>\n\n          \n\n          <\/div>\n        <\/div>\n\n<!-- Block-Wrapper Ende -->\n      <\/div><!-- .block__inner -->\n<\/div><!-- .block -->\n<!-- \/Block-Wrapper Ende -->\n\n<script>\n\nvar kachelID = '#content-1col-block_60d45a9d2f14c';\n\noneColSlider(kachelID);\n\nfunction oneColSlider(kachelID){\n\n  var kachelSelector = kachelID + ' .onecol-slider__inner';\n  var dotSelector = kachelID + ' .onecol-slider__dots';\n  var arrowsSelector = kachelID + ' .onecol-slider__arrows';\n\n  jQuery( document ).ready(function() {\n      jQuery(kachelSelector).slick({\n        dots: true,\n        appendDots: jQuery(dotSelector),\n        arrows: true,\n        appendArrows: jQuery(arrowsSelector),\n        prevArrow: '<i class=\"fas fa-arrow-alt-circle-left onecol-slider__arrows--prev\"><\/i>',\n        nextArrow: '<i class=\"fas fa-arrow-alt-circle-right onecol-slider__arrows--next\"><\/i>',\n        infinite: true,\n        speed: 500,\n        autoplay: true,\n        autoplaySpeed: 10000,\n        slidesToShow: 1\n\n      });\n    });\n\n}\n<\/script>\n\n\n  <style type=\"text\/css\">\n    #content-1col-block_60d45a9d2f14c{      background-color: #FFFFFF;          }                  <\/style>\n\n\n\n<!-- Block-Wrapper Anfang -->\n<div id=\"content-1col-block_60d458282f143\" class=\"block block--content-1col pt-3 pb-0   \">\n  <div class=\"block__inner block__inner--content-1col container \">\n    <!-- \/Block-Wrapper Anfang -->\n\n        <div class=\"row\">\n                    <div class=\"col-12\">\n          \n          \n            \n<div class=\"content__modul content__text\">\n  <h3>\u201cCompulsory\u201d and \u201cFreestyle\u201d<\/h3>\n<p>There is no question of the need for a standard corporate training program. Key to the training are the \u201cCompliance Basics\u201d (code of conduct) and other risk-related content (anti-corruption, antitrust law, etc.). In larger companies, these are often <strong>e-learning<\/strong> courses which must be completed by new employees and then regularly supplemented as refreshers. <strong>Classroom training<\/strong> should also be offered. The two variants are to be understood as \u201cboth and\u201d, not as \u201ceither or\u201d.<\/p>\n<p>There are several advantages and disadvantages to be considered:<\/p>\n<h4>E-Learning<\/h4>\n<p><strong>Pro<\/strong><\/p>\n<ul>\n<li>Easier to organize and more time saving for many employees<\/li>\n<li>Participation easy to document<\/li>\n<\/ul>\n<p><strong>Contra<\/strong><\/p>\n<ul>\n<li>No individual questions and per-sonal interaction<\/li>\n<li>Often only the \u201cstandard top-ics\u201d<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h4>Classroom training<\/h4>\n<p><strong>Pro<\/strong><\/p>\n<p>Customized contents<br \/>\nQuestions can be submitted and the speaker can answer ques-tions<\/p>\n<p><strong>Contra<\/strong><\/p>\n<ul>\n<li>More complex and time-consuming<\/li>\n<li>Complicated tracking (participant lists, sick leave, etc.)<\/li>\n<\/ul>\n<p><span class=\"marginalia\">However, few compliance officers realize all the possibilities of communication and training.<\/span> So what could a <strong>\u201cfreestyle\u201d<\/strong> option look like?<\/p>\n<p><strong>Option 1:<\/strong> Let\u2019s start \u201cat the top\u201d \u2013 with <strong>management training.<\/strong> Here, an important topic is \u201cCompliance as a Management Task\u201d. While e-learning is useful to provide the entire workforce with a basic introduction, face-to-face training is recommended for management, for example in a half-day workshop. There, discussion can address topics such as potentially conflicting goals, implementation of compliance in business operations, dealing with compliance concerns, and much more.<\/p>\n<p><strong>Option 2:<\/strong> <strong>Target-group trainings<\/strong> (e.g. for employees in sales) are also essential. Here the (internal or external) trainer can answer legal questions, interactively analyze case studies, and respond to the exact needs of the target group. None of this would be feasible in a standardized e-learning system.<\/p>\n<p><strong>Option 3:<\/strong> Compliance training may often be difficult to reconcile with the high workload of many employees. One response to this can be <strong>\u201cNano-Learnings\u201c:<\/strong> These are small \u201cmorsels\u201d that employees can look at from time to time or access on the intranet in case of any lack of clarity.<\/p>\n<p><strong>Option 4:<\/strong> Does your company have a staff newsletter? Publish <strong>reports<\/strong> on training and other compliance activities to keep your issues in focus for the workforce.<\/p>\n<p><strong>Option 5:<\/strong> <span class=\"marginalia\">Training should not be limited to instructions or recommendations.<\/span> Have you identified risks which can arise when employees communicate with external partners? Then design <strong>communication trainings<\/strong> for your employees. As an example, the sales department of a pharmaceutical company could be instructed in compliant communication with doctors: How can compliance be framed positively or even become a competitive advantage? (\u201cIf you work with us, you can be sure that everything is on the level.\u201d)<\/p>\n<p><strong>Option 6:<\/strong> A <strong>Q&amp;A<\/strong> session with employees (e.g. on the importance and scope of compliance, giving and receiving gifts, reporting of compliance concerns, contact persons) can address frequently requested topics, standardize answers, and save much (repetitive) consulting work. It can turn compliance from a headache to an accessible source of good advice.<\/p>\n<p><strong>Option 7:<\/strong> You can also conduct <strong>employee surveys<\/strong> on compliance. What do employees think about compliance? Do you think the issue is being taken seriously? Do you know your compliance officer? These and other questions give you a quick overview of what employees think and how you can improve their efforts in the future.<\/p>\n<p><strong>Option 8:<\/strong> <span class=\"marginalia\">Even the compliance department, has to be able to sell itself.<\/span> <strong>\u201cCompliance Branding\u201d<\/strong> can be a step toward achieving this: Use marketing know-how to publicize compliance issues and your core messages within the company. The visual design is also important here. Always coordinate with the communications department. Uniform design of documents and consistency with other company publications will make it clear that compliance is part of the company.<\/p>\n<p><strong>Option 9:<\/strong> Develop <strong>new formats<\/strong> yourself: These can be compliance workshops or \u201cconsulting hours\u201d (individual or group events). A <strong>\u201clow-threshold approach\u201d<\/strong> make it easier for employees to get involved in compliance issues and to contact the compliance officer in any case.<\/p>\n<\/div>\n\n          \n\n          <\/div>\n        <\/div>\n\n<!-- Block-Wrapper Ende -->\n      <\/div><!-- .block__inner -->\n<\/div><!-- .block -->\n<!-- \/Block-Wrapper Ende -->\n\n<script>\n\nvar kachelID = '#content-1col-block_60d458282f143';\n\noneColSlider(kachelID);\n\nfunction oneColSlider(kachelID){\n\n  var kachelSelector = kachelID + ' .onecol-slider__inner';\n  var dotSelector = kachelID + ' .onecol-slider__dots';\n  var arrowsSelector = kachelID + ' .onecol-slider__arrows';\n\n  jQuery( document ).ready(function() {\n      jQuery(kachelSelector).slick({\n        dots: true,\n        appendDots: jQuery(dotSelector),\n        arrows: true,\n        appendArrows: jQuery(arrowsSelector),\n        prevArrow: '<i class=\"fas fa-arrow-alt-circle-left onecol-slider__arrows--prev\"><\/i>',\n        nextArrow: '<i class=\"fas fa-arrow-alt-circle-right onecol-slider__arrows--next\"><\/i>',\n        infinite: true,\n        speed: 500,\n        autoplay: true,\n        autoplaySpeed: 10000,\n        slidesToShow: 1\n\n      });\n    });\n\n}\n<\/script>\n\n\n  <style type=\"text\/css\">\n    #content-1col-block_60d458282f143{      background-color: #FFFFFF;          }                  <\/style>\n\n\n\n<!-- Block-Wrapper Anfang -->\n<div id=\"content-1col-block_60d45a1e2f145\" class=\"block block--content-1col pt-3 pb-0   \">\n  <div class=\"block__inner block__inner--content-1col container \">\n    <!-- \/Block-Wrapper Anfang -->\n\n        <div class=\"row\">\n                    <div class=\"col-12\">\n          \n          \n            \n<div class=\"content__modul content__text\">\n  <h3>Conclusion<\/h3>\n<p>Compliance training and communication can be done in many ways. Choose something unusual to convince the employees of the importance of the topic (and of your work). <span class=\"marginalia\">Be creative and use different forms of communication and learning.<\/span> Nowadays, employees are visually \u201cspoiled\u201d. You won\u2019t get far with e-mails \u2013 instead, visual or interactive prompts are increasingly required to arouse and maintain interest in the topics.<\/p>\n<\/div>\n\n          \n\n          <\/div>\n        <\/div>\n\n<!-- Block-Wrapper Ende -->\n      <\/div><!-- .block__inner -->\n<\/div><!-- .block -->\n<!-- \/Block-Wrapper Ende -->\n\n<script>\n\nvar kachelID = '#content-1col-block_60d45a1e2f145';\n\noneColSlider(kachelID);\n\nfunction oneColSlider(kachelID){\n\n  var kachelSelector = kachelID + ' .onecol-slider__inner';\n  var dotSelector = kachelID + ' .onecol-slider__dots';\n  var arrowsSelector = kachelID + ' .onecol-slider__arrows';\n\n  jQuery( document ).ready(function() {\n      jQuery(kachelSelector).slick({\n        dots: true,\n        appendDots: jQuery(dotSelector),\n        arrows: true,\n        appendArrows: jQuery(arrowsSelector),\n        prevArrow: '<i class=\"fas fa-arrow-alt-circle-left onecol-slider__arrows--prev\"><\/i>',\n        nextArrow: '<i class=\"fas fa-arrow-alt-circle-right onecol-slider__arrows--next\"><\/i>',\n        infinite: true,\n        speed: 500,\n        autoplay: true,\n        autoplaySpeed: 10000,\n        slidesToShow: 1\n\n      });\n    });\n\n}\n<\/script>\n\n\n  <style type=\"text\/css\">\n    #content-1col-block_60d45a1e2f145{      background-color: #FFFFFF;          }                  <\/style>\n\n\n\n<!-- Block-Wrapper Anfang -->\n<div id=\"content-1col-block_60d45a382f147\" class=\"block block--content-1col pt-3 pb-3   \">\n  <div class=\"block__inner block__inner--content-1col container \">\n    <!-- \/Block-Wrapper Anfang -->\n\n        <div class=\"row\">\n                    <div class=\"col-12\">\n          \n          \n            \n<div class=\"content__modul content__text\">\n  <h3>What\u2019s Next<\/h3>\n<p>The next episode continues with the topic \u201c<a href=\"https:\/\/catuslaw.com\/en\/blog\/compliance-management-episode-9-reporting-system-investigtations-sanctions-incentives\/\">Reporting systems, investigations, enforcement, incentives and sanctions<\/a>\u201d.<\/p>\n<p><strong>If you are unsure how to set up and run your compliance project successfully, please feel free to <a href=\"mailto:info@catuslaw.com\">contact<\/a> me.<\/strong><\/p>\n<\/div>\n\n          \n\n          <\/div>\n        <\/div>\n\n<!-- Block-Wrapper Ende -->\n      <\/div><!-- .block__inner -->\n<\/div><!-- .block -->\n<!-- \/Block-Wrapper Ende -->\n\n<script>\n\nvar kachelID = '#content-1col-block_60d45a382f147';\n\noneColSlider(kachelID);\n\nfunction oneColSlider(kachelID){\n\n  var kachelSelector = kachelID + ' .onecol-slider__inner';\n  var dotSelector = kachelID + ' .onecol-slider__dots';\n  var arrowsSelector = kachelID + ' .onecol-slider__arrows';\n\n  jQuery( document ).ready(function() {\n      jQuery(kachelSelector).slick({\n        dots: true,\n        appendDots: jQuery(dotSelector),\n        arrows: true,\n        appendArrows: jQuery(arrowsSelector),\n        prevArrow: '<i class=\"fas fa-arrow-alt-circle-left onecol-slider__arrows--prev\"><\/i>',\n        nextArrow: '<i class=\"fas fa-arrow-alt-circle-right onecol-slider__arrows--next\"><\/i>',\n        infinite: true,\n        speed: 500,\n        autoplay: true,\n        autoplaySpeed: 10000,\n        slidesToShow: 1\n\n      });\n    });\n\n}\n<\/script>\n\n\n  <style type=\"text\/css\">\n    #content-1col-block_60d45a382f147{      background-color: #FFFFFF;          }                  <\/style>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[4],"tags":[],"class_list":["post-2984","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Compliance Training &amp; Consulting &#8211; Compliance Management Episode 8 &#8211;<\/title>\n<meta name=\"description\" content=\"Compliance training and communication can be done in many ways. 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